FAQs
At Terquivax, we want to make your retro gaming experience smooth and enjoyable. Here are some of the most common questions we receive:
📦 Orders & Shipping
Q: How long will it take for my order to arrive?
A: Orders are typically processed within 1–2 business days. Delivery times vary depending on your location within Australia or internationally, but most orders arrive within 5–10 business days.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping fees and delivery times will vary depending on your country.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.
🎮 Product Information
Q: What games are included on the R36S Retro Handheld Console?
A: The console comes preloaded with 128GB of storage featuring thousands of classic titles from popular retro systems. It supports multiple emulators, giving you access to a wide variety of games.
Q: Can I add my own games?
A: Yes! Since the R36S is based on an open-source Linux system, you can easily add your own ROMs via the included microSD card or through USB transfer.
Q: Does the R36S support multiplayer?
A: Absolutely. The console supports both local multiplayer (via controllers) and certain online features depending on the emulator.
Q: What is the screen quality like?
A: The R36S features a 3.5-inch IPS screen with sharp colors, wide viewing angles, and excellent brightness for both indoor and outdoor play.
🔋 Power & Performance
Q: How long does the battery last?
A: The built-in rechargeable battery lasts approximately 4–6 hours of continuous gameplay, depending on the game and settings.
Q: How do I charge the console?
A: The R36S charges via USB-C and includes a charging cable in the box.
🛠Support & Warranty
Q: What if my console stops working?
A: All consoles come with a warranty for manufacturing defects. If you encounter issues, please contact our support team, and we’ll be happy to assist with repair, replacement, or troubleshooting.
Q: Do you offer customer support if I have trouble setting up my device?
A: Yes! Our support team is available Monday–Friday during business hours (AEST). You can reach us via phone or email:
📞 +61 7 4927 6945
📧 contact@Terquivax.comÂ
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secure online payment methods.
Q: Do you accept returns?
A: Yes, we offer returns within 30 days of purchase, provided the product is in its original condition. Please contact our support team to initiate a return.
👉 Didn’t find the answer you were looking for?
Reach out to us at contact@Terquivax.com or call us at +61 7 4927 6945. We’ll be happy to help!